The right discovery methods depend on the project. We combine stakeholder conversations, existing documentation, observation, and prototypes to understand both the visible request and the underlying need.
Brainstorming
Explore the idea, the problem, and possible directions together. Prioritize the opportunities that matter.
Document analysis
Review existing systems, references, and supplied documentation to identify gaps and migration needs.
Focus groups
Collect feedback from customer and user representatives to refine and validate requirements.
Interface analysis
Map human and system touchpoints, including connected devices and external platforms.
Interviews
Understand stakeholder expectations, goals, and perspectives through focused discussion.
Observation
Study how people work to identify awkward steps, pain points, and overlooked needs.
Prototyping
Use early sketches and low-fidelity flows to make ideas tangible and gather useful feedback.
Reverse engineering
Understand an existing system when documentation is incomplete, particularly before migration.
Surveys
Gather structured feedback from a wider audience when individual interviews are impractical.